Incident Summary
Cloudi-fi identified (April 17th 6:00 UTC+2) an incident - captive portal and authentication on Admin platform (for Administrators) were not available.
Status
Resolved (under monitoring)
Incident time window
Start: April 17th 2024, at 6:00 UTC+2
- Problem definition
- Operation to identify the root cause
- Workaround and development of the patch
End: April 17th 2024, at 10:00 UTC+2
Impact
Access to admin console and captive portal
Root cause
Anomaly in our configuration
- The application configuration parameters were no longer loaded properly following an upgrade on the NGINX and PHP service (which have been updated)
- One of the PHP settings files is found at its initial value
- In these default versions, the PHP service does not load the configuration we need
Actions plan
Action 1 - April 17th 2024, at 9:30 UTC+2
Restart of our NGINX and PHP servers -> captive portal and Admin console available again
Action 2 - April 17th 2024, at 10:00 UTC+2
Review of PHP settings to allow the proper integration of all the configurations necessary for Cloudi-Fi operation.