Incident Summary

Cloudi-fi identified (April 17th 6:00 UTC+2) an incident - captive portal and authentication on Admin platform (for Administrators) were not available.

Status

Resolved (under monitoring)

Incident time window

Start: April 17th 2024, at 6:00 UTC+2

• Problem definition
• Operation to identify the root cause
• Workaround and development of the patch

End: April 17th 2024, at 10:00 UTC+2

Impact

Access to admin console and captive portal

Root cause

Anomaly in our configuration

• The application configuration parameters were no longer loaded properly following an upgrade on the NGINX and PHP service (which have been updated)
• One of the PHP settings files is found at its initial value
• In these default versions, the PHP service does not load the configuration we need

Actions plan

Action 1 - April 17th 2024, at 9:30 UTC+2

Restart of our NGINX and PHP servers -> captive portal and Admin console available again

Action 2 - April 17th 2024, at 10:00 UTC+2

Review of PHP settings to allow the proper integration of all the configurations necessary for Cloudi-Fi operation.