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INCIDENT_Admin SSO unavailable_17/11/2023

Alexandre de THOMASSON
  • Updated

Incident Summary

Cloudi-fi identified (November 17th 11:00 CET) an incident - Administrators using SSO to access to Admin UI are no longer able to authenticate.

 

Status

Resolved (Under monitoring)

 

Incident time window

Start: November 17th 2023 at 11:00 CET

  • Problem definition
  • Operation to identify the root cause
  • Workaround and development of the patch

End: November 17th 2023,  at 14:20 CET

Impact

Administrators using SSO (with Azure AD, Okta, Google, etc.) to access to Admin UI are no longer able to authenticate.

 

Root cause

A bug with SimpleSaml library was introduced further to our PHP upgrade from 8.0 to 8.2 (see Change article).

 

Actions plan

Action 1 - November 17th 2023,  at 14:00 CET

Rollback from PHP 8.2 to PHP 8.0