Cloudi-fi identified an issue with Sponsor validation from some Asian locations (China, Australia, Singapore). The link received by mail by the Sponsor is not working ("404 Not Found")
Resolved (Under monitoring)
Incident time window
Start: November 17th 2023, at 23:00 CET
- Problem definition - DONE
- Operation to identify the root cause - DONE
- Workaround and development of the patch - DONE
End: November 20th 2023, at 09:45 CET
Sponsor are getting a "404 Not Found" error when they try to access the request.
This issue was related to an app cache issue: the wrong domain was used by our Guest API (used for Sponsor validation) at our Asian nodes.
Action 1 - November 20th 2023, at 9:45 CET
Hotfix implemented to set the right domain on our Guest API