Incident Summary

Cloudi-fi identified an issue with Sponsor validation from some Asian locations (China, Australia, Singapore). The link received by mail by the Sponsor is not working ("404 Not Found")

Status

Resolved (Under monitoring)

Incident time window

Start: November 17th 2023, at 23:00 CET

• Problem definition - DONE
• Operation to identify the root cause - DONE
• Workaround and development of the patch - DONE

End: November 20th 2023, at 09:45 CET

Impact

Sponsors are getting a "404 Not Found" error when they try to access the request.

Root cause

This issue was related to an app cache issue: the wrong domain was used by our Guest API (used for Sponsor validation) at our Asian nodes.

Actions plan

Action 1 - November 20th, 2023,  at 9:45 CET

A hotfix was implemented to set the right domain on our Guest API