Step-by-step instructions to create and update a Guest account using the Lobby feature

Use case

As a company, you might have many visitors and even employees wanting access to the Internet for their personal devices or laptops. Often, a person is dedicated to doing this: a receptionist giving manual access. The Lobby feature streamlines this process, allowing you to easily create and manage visitor profiles. These credentials can also be printed for convenience.

The Lobby feature is both user-friendly and highly secure. It provides access to only the visitor profile information, ensuring privacy and security.

Prerequisites

To use the Lobby feature, ensure the Lobby Access option is enabled for the Administrator profiles. If not, you can customize the Administrator profile permissions. For more details, please refer to our documentation: Customizing Administrator Rights with Profile.

1. Create a Guest account

• Access the Cloudi-Fi Dashboard

  • Navigate to Users > Lobby. Here, you will see a list of existing accounts and their validity periods.

• Click on "New User"

  • This will open a form to enter the guest's information.

• Enter Required Information
  • First Name
  • Last Name
  • Email Address
  • Phone Number
  • Account validity period (thanks to this Profile, you will be able to set different account validity periods)
  • Send credentials (you can choose to send either the credentials directly to the user via SMS or e-mail)
• Save
  • After entering the details, click Save. 

• • The credentials will be generated, and you can send them digitally or print them.

2. Renewing a User’s Password

If a guest forgets their password or requires a reset:

• Go to Users > Lobby and locate the user.
• Click on Reset Password to generate a new one.

If a guest's account validity has expired, you can extend the access period:

• Click on Extend Account Validity.
• Update the start date to the current day, and the end date will automatically adjust based on the profile's duration.

3. Deleting a User

If a guest or employee no longer requires access, you can delete their account:

• Use the search bar in the top-right corner to find the user.
• Click the Trash Can Icon next to their name.
• Confirm the deletion.

• Click the Trash Can Icon next to their name.

• Once you're certain about the deletion, you can go ahead and confirm it.

What’s Next?

If you want to create multiple users or perform a bulk creation, visit the import option for more details and instructions.

If you have any questions, don't hesitate to get in touch with us - How to contact your support?