There is an error page instead of the captive portal

The Cloudi-Fi Error page appears instead of your captive Portal when connected to the SSID

You may encounter an unexpected error page instead of the usual captive portal when connecting to the SSID. This error page could indicate technical issues preventing proper authentication or network access.

Several possible causes may trigger this error page, including:

• Radius requests not being received by Cloudi-Fi's servers

• Captive portal misconfiguration (Mainly related to the Captive Portal URL)

To address this issue, several actions can be taken:

• It is essential to check the Radius configuration and ensure that it is set up correctly to send requests to Cloudi-Fi’s servers.

  • Running a Radius test connectivity from your equipment can also help identify any connectivity issues causing the error page

• It is crucial to verify the firewall rules to determine whether the Radius is allowed

  Source	Destination	Port	Protocol	Action	Comment
  Guest or Management subnet	Cloudi-Fi' IPs	1812-1813	UDP	Allow	Radius traffic
  Guest subnet	DNS	53	UDP/TCP	Allow	DNS resolution

• Perform a Web Request capture in the web browser

• Share to Cloudi-Fi Support Team :

  • The Captive Portal URL configured on your SSID

  • HTTP Capture 

  • User ID facing the error page

Following these recommended actions, you can troubleshoot the issue causing the unexpected error page and provide a seamless and hassle-free experience for your network users when connecting to the SSID.

If you are still experiencing the error page issue after following these recommended actions, don't hesitate to get in touch with our team (How to contact your support? ) to make the necessary changes to your captive portal or consult the articles available in our online knowledge base.