How to capture web requests in your web browser to help the Cloudi-Fi support team to troubleshoot captive portal issues

Learn how to capture web requests in your web browser:

If you experience some latency or access issues to the Cloudi-Fi captive portal, our support team can ask you to perform a capture of the web requests in your web browser.

This article will explain to you how to perform this task.

To capture the web requests, we will use the "Web Developer mode" of the web browser.

How to capture all the web requests:

1) Connect to the Guest SSID with your laptop

2) Wait for your default web browser to be automatically opened

3) Open a new tab and start the web developer tools

4) Access to an HTTP website like http://neverssl.com

5) Once the captive portal is completely displayed, you can stop and save the capture.

Please find below how to enable the developer mode:

How to capture all the web requests in Firefox:

Press the menu button Web Developer Network

Check "Persist Logs" and "Disable Cache".

Once the capture is finished, go to "HAR Save all as HAR" and save the file on your disk.

Then send this file to the Cloudi-Fi support team.

How to capture all the web requests in Chrome:

Press F12 or

Press the menu button More tools Developer Tools

Check "Preserve log" and "Disable cache."

Once the capture is finished, right-click on a web request and select "Save all as HAR with content", and save the file on your disk.

Then, send this file to the Cloudi-Fi Support team.

How to capture all the web requests in Microsoft Edge:

Press F12 and go to the network tab

Or press the menu button, More tools Developer tools

Disable to option "Delete entries" (2)

Once the capture is finished, click on the floppy to save it.