This article describes how to remedy when the captive portal page loops back to the guest SSID after authentication.
Prerequisites
- Access to Cloudi-Fi's admin console
- Access to your equipment
- The captive portal configuration is complete
- SSID gets the exact IP address
Authentication on your SSID
Once you are authenticated on the Guest SSID, you may encounter a loop in which clicking “Continue" on the success page repeatedly leads you back to the captive portal or success page.
Troubleshooting
Several possible causes may trigger this behavior, including:
- Cloudi-Fi’s server is not receiving radius requests.
- Captive portal and SSID misconfiguration (Missing URL parameters)
Checking the Radius server
To address this issue, several actions can be taken:
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It is essential to check the Radius configuration and ensure that it is set up correctly (valid pre-shared key) to send requests to Cloudi-Fi’s servers
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Running a Radius test connectivity from your equipment can also help identify any connectivity issues causing this looping behavior
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- It is crucial to verify the firewall rules to determine whether the Radius is allowed
| Source | Destination | Port | Protocol | Action | Comment |
| Guest or Management subnet | Cloudi-Fi' IPs | 1812-1813 | UDP | Allow | Radius traffic |
| Guest subnet | DNS | 53 | UDP/TCP | Allow | DNS resolution |
Checking the URL configured on your SSID
You accessed the Cloudi-Fi console to copy/paste and slightly modify the Splash URL at the start of your equipment configuration. You now need to revise it.
Cloudi-Fi
https://login.cloudi-fi.net/start/ch/ebd2egzrfgrgq2/lh/qgrzqrgegs/sp/spsomething.com
Your equipment
https://login.cloudi-fi.net/start/ch/ebd2egzrfgrgq2/lh/qgrzqrgegs/sp/spyourequipment.com
By following these recommendations, you can solve the problem that causes the unexpected error page, providing a seamless, hassle-free connection experience for your network users when connecting to the SSID.
Contact your support
If you're still experiencing the blank page problem, please feel free to contact us - How to contact your support?
And share the information below with the Cloudi-Fi support team:
- The Captive Portal URL configured on your SSID
- User ID facing the error page
What's next?
Don’t hesitate to contact our support team to modify your captive portal.
You can also take a look at the articles available on our online knowledge base.
If you are still experiencing the error page issue after following these recommended actions, don't hesitate to contact our team (How to contact your support? ) to make the necessary changes to your captive portal or consult the articles available in our online knowledge base.