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The captive portal is displayed on a loop

Alexandre de THOMASSON
  • Updated

Looping captive portal page on Guest SSID after authentication

                                                            

 

Once you are authenticated on the Guest SSID, you may encounter a loop where clicking “Continue" on the success page leads you back to the captive portal or success page repeatedly.

 

Several possible causes may trigger this behavior, including:

  • Radius requests are not being received by Cloudi-Fi’s server.
  • Captive portal and SSID misconfiguration (Missing URL parameters)

To address this issue, several actions can be taken:

  • It is essential to check the Radius configuration and ensure that it is set up correctly (valid pre-shared key) to send requests to Cloudi-Fi’s servers

    • Running a Radius test connectivity from your equipment can also help identify any connectivity issues causing this looping behavior

  • It is crucial to verify the firewall rules to determine whether the Radius is allowed

    • Source Destination Port Protocol Action Comment
      Guest or Management subnet Cloudi-Fi' IPs 1812-1813 UDP Allow Radius traffic
      Guest subnet DNS 53 UDP/TCP Allow DNS resolution

  • Share to Cloudi-Fi Support Team :

    • The Captive Portal URL configured on your SSID

    • User ID facing the error page

Following these recommended actions, you can troubleshoot the issue causing the unexpected error page and provide a seamless and hassle-free experience for your network users when connecting to the SSID.

                                                            

If you are still experiencing the error page issue after following these recommended actions, don't hesitate to get in touch with our team (How to contact your support? ) to make the necessary changes to your captive portal or consult the articles available in our online knowledge base.