Check the status of our different services (Captive portal, Admin Console, DHCP) how to access the Cloudi-Fi status page: https://status.cloudi-fi.net/

Monitoring

Scheduled Maintenance

Stay informed about planned maintenance windows, including which services will be affected, the anticipated impact, and the expected duration. By providing advance notice, we enable our customers to plan accordingly and minimize any inconvenience caused by potential downtime. Knowing when maintenance is scheduled helps you adjust your activities to ensure minimal disruption to your business operations or personal use of our services. Detailed communication before, during, and after maintenance ensures you are always aware of the status and any changes in the schedule.

Real-time Incident Communication

Immediate Updates: Receive prompt notifications about current incidents, outages, or performance issues as they happen. We provide detailed information on the nature of the problem, the services impacted, and the estimated resolution time. This ensures you are never in the dark about the status of our services and can make informed decisions based on the latest information available.

Progress Updates: We ensure continuous communication throughout the resolution process, informing customers about the steps to address the issue. Regular updates on our progress, including any challenges we encounter and how we are overcoming them, help maintain trust. This transparency lets customers stay updated on our efforts to restore full service as quickly and efficiently as possible. Our goal is to resolve issues as soon as possible while keeping you fully informed every step of the way.

By maintaining clear and continuous communication, we aim to provide the best possible service experience, even during maintenance or unexpected incidents. If you have any questions, don't hesitate to contact our support team.