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Cloudi-Fi first level troubleshooting guide

Alexandre de THOMASSON
  • Updated

In this article, you will learn about first-level troubleshooting on the cloudi-Fi cloud-based captive portal

                                                            

 

1) The Captive Portal doesn’t appear when the visitor connects to the Guest WiFi network

Step 1: Verify the device’s network configuration

  • Does the device get an IP Address from the DHCP server?
    If not, verify the DHCP Server or the Layer 2 connectivity between the device and the DHCP Server.
    If yes, you can go to the next point.

  • Can the device resolve public FQDN?
    Try to resolve login.cloudi-fi.net from the device.
    If the device cannot resolve it, verify the connectivity between the device and the DNS Server.
    If yes, go to the next point.

  • Access to an HTTP Website.
    Try to access an HTTP Website to trigger the captive portal.
    Go to http://neverssl.com or http://3wi.fi
    - The webpage cannot be displayed: This means there is an issue with the Internet access. If you use our WAN Deployment with VPN, verify the VPN status.
    - The Cloudi-Fi Captive Portal appears: The issue may come from the visitor's device, which doesn't perform its connectivity check. Try to restart the device and reconnect to the Guest's WiFi.
    - The NeverSSL website appears correctly, meaning your device may have already been authenticated in Cloudi-Fi Captive Portal and is allowed to browse the Internet.

 

Step 2: Verify Cloudi-Fi Captive Portal availability

  • Connect to Cloudi-Fi Admin interface. Go to Locations and try to display the portal. If you can see the captive, our services are UP and running.

  • If you cannot access to Cloudi-Fi administration interface, try to access https://login.cloudi-fi.net
    You should be redirected to http://3wi.fi and see a Cloudi-Fi blue page.
    That means Cloudi-Fi services are UP and running.

Step 3: Contact the Cloudi-FI Support team.

Finally, if the problem is not identified, you can contact the Cloudi-Fi Support team via email or chat in the Cloudi-Fi Admin interface.

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