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Q & A

Advice and Troubleshooting

General questions

  • See an individual user profile and connection history
  • Search and filter identities
  • Create and launch an event for a location
  • Delete a guest session in the Cloudi-Fi captive portal with Zscaler back-office

Administrators

  • Locations and administrators' scopes
  • SAML For Administrators with Azure
  • SAML For Administrators with AD FS
  • SAML for administrators with Okta

Captive portal customization

  • Setup multilingual terms of use in your portal
  • Change portal text content and translations
  • How to create/update/modify a captive portal
  • Translation reference

General issues

  • Facebook Connect doesn't work. It says "cookies required".
  • Perform a Web Request capture in the web browser
  • Cloudi-Fi first level troubleshooting guide
  • Troubleshoot a connectivity problem with the Cloudi-Fi Captive Portal on an Apple iOS device
  • The captive portal is not showing
  • The captive portal is displayed on a loop
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Cloudi-Fi