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The email is not received by the sponsor

Alexandre de THOMASSON
  • Updated

Analyses root cause and plan corrective actions when the guest cannot receive the email to validate the connection

                                                            

If you have trouble receiving an email to validate an authentication request after a guest user connects to the SSID and fills out the Sponsor Form.

 

Several possible causes may trigger this error page, including:

  • Email is being perceived as spam or blocked by the email server

  • Incorrect email address

  • Unauthorized sponsor domain

  • Cloudi-Fi’s domain is not being whitelisted

  • Cloudi-Fi does not send email

To address this issue, several actions can be taken:

  • Checking your spam folder

  • Verifying email server rules and authorized domain

  • Sharing with Cloudi-Fi Support Team

    • The Guest User's Email

    • The Sponsor's Email

Following these recommended actions, you can troubleshoot the issue causing the unexpected error page and provide a seamless and hassle-free experience for your network users when connecting to the SSID.

                                                            

If you are still experiencing the error page issue after following these recommended actions, don't hesitate to get in touch with our team (How to contact your support? ) to make the necessary changes to your captive portal or consult the articles available in our online knowledge base.